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Shipping Policy

Effective: July 2023

 

Thank you for choosing WildWater RV! We are dedicated to providing you with a seamless shopping experience, which includes a clear understanding of our shipping policies. Please read the following information to learn about our shipping procedures, delivery times, and related details.

1. Processing Time

Orders are usually processed within 1-4 business days after payment confirmation. Customized or personalized items may require additional processing time, which will be communicated during the ordering process.

2. Shipping Methods

 

We offer a range of shipping options to cater to your needs. Available methods include standard shipping, expedited shipping, and overnight shipping. The shipping methods available to you will be displayed at checkout, along with their associated costs.

 

3. Shipping Locations

 

We only ship to addresses within the United States of America. 

4. Shipping Costs

 

Shipping costs are calculated based on your selected shipping method, delivery address, and the weight/size of your items. Any applicable customs duties, taxes, or fees for international orders are the responsibility of the recipient.

5. Estimated Delivery Times

 

Estimated delivery times vary based on the chosen shipping method and destination, and are displayed during the checkout process.

 

6. Tracking Information

 

Once your order is shipped, you will receive a confirmation email containing tracking information and instructions to track your package. Please note that tracking information might take a short time to update after the shipment is handed over to the carrier.

 

7. Delayed or Lost Shipments

 

While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may occasionally cause delays. If your shipment is significantly delayed or considered lost, please reach out to our customer service team for assistance. We will work to resolve the issue promptly.

 

8. Order Modifications

 

Once an order is placed, changes cannot be made to the shipping address, shipping method, or items within the order. Please review your order carefully before completing the checkout process.

9. Order Tracking

 

You can track your order's status by logging into your account on our website or using the tracking information provided in the confirmation email.

10. Signature Requirements

 

Some shipments may require a signature upon delivery, depending on the value of the order and the shipping method chosen.

11. Shipping Restrictions

 

We do not ship hazardous materials, flammable items, or restricted substances.

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If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at info@wildwaterrv.com. We are here to assist you and ensure your shopping experience with us is enjoyable and convenient.

Thank you for shopping with WildWater RV!
 

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